Site Help – Using this site

How to use this website

This page tells you how to find:

  • Free, reliable online information
  • Free, reliable and local advice services
  • Free local help to access the internet, look for work, use computers and speak English

Find free, reliable and up to date information on the Internet


  • On the Home page, please click on the icon which best describes what you want advice about – benefit, debt, housing, etc.
  • This will take you to another page. On the left, this page will give you more options to narrow down your search. For example, when you click on the ‘benefits’ button on the HOME page, the next page will give you links to General Issues, Disability Living Allowance, Tax Credits, Housing Benefit, etc.
  • Pick the subject that you want to read about and click on ‘Choose this issue’. This will take you to another page with links to trustworthy external websites – e.g. Citizens Advice, Shelter, Bradford Council or national government departments.

Find free, reliable and independent advice services in Bradford District


  • On the Home page, please click on the button which best describes your enquiry – benefit, debt, housing, etc.
  • This will take you to another page . On the right, this page has a search box headed ‘Got a problem? Get advice!’  Choose the ‘type of advice’ you need from the drop down list, type in your ‘address’ or ‘postcode’ and choose the distance you want to search from your home (e.g. 1 mile). Then click on ‘SEARCH’.
  • At the bottom right of the next screen, you will get a list of local advice sessions near the postcode that you entered. Please check for any restrictions – eg some sessions are for patients registered with particular GP’s or for parents with children at certain Children’s Centres. Below these results, you will get a list of advice centres in city or town centres across Bradford District and some national telephone advice helplines.
  • We always recommend ringing in advance to book an appointment (where possible) or, if you do not speak English, ask someone else to check what can be arranged.
  • To find out more about any advice service, click on ‘SHOW MORE’. You will be taken to another page with details about the advice service, including: map, opening times, types of advice available, agency name, how to contact, whether you need to book in advance or drop in on the day and languages spoken.

Universal Credit – local help to access the internet, look for work, use computers or speak English


On the Universal Credit page, use the search box:

  • choose the type of support you need from the ‘drop down’ options : internet access, jobsearch help, computer classes, English classes
  • if you want to look for support services across the whole district – do not enter any address or postcode – just click on search
  • if you want to look for support services in your area, enter the first half of your postcode (eg BD3) – then click on search.


You will get a list of places that can help you. If there are no results in your local area, please try a different postcode (eg BD1) or do not enter an address or postcode. When you find somewhere to go for help, please ring in advance to check when they are open.

Feedback – Please use this feedback form to tell us what you think of our website


We really want to know if our website helped you to find what you need. Please take a couple of minutes to tell us how the website worked for you and how we could make it better.

Thank you.

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